Refund policy

Returns, Refunds & Damages

Because our products are handcrafted for one-time use and made fresh in small batches, we’re unable to accept returns or issue refunds for subjective reasons (such as personal preference of scent, texture, appearance or results).

We kindly ask that you inspect your order as soon as it arrives. If something isn’t right, whether your item arrived damaged, defective, or incorrect, please contact us promptly so we can review the issue and make it right.

Please note: We do not offer refunds for products. To help prevent melting, we recommend tracking your package closely and retrieving it soon after delivery, especially during warmer months.

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Missing & Late Packages

Once your order ships, delivery times are unfortunately out of our control. You’ll automatically receive a tracking number at the email address you provided to keep up with your package’s progress.

If your package is lost in transit or goes missing, you may be eligible for a refund of your order total (up to $100). USPS officially considers a package “missing” 15 days after shipment, so please wait until after that period to reach out so we can begin the refund process. If your order is still on its way but simply appears to be delayed, unfortunately there is nothing we can do to speed up the delivery process.

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Cancellations

Need to cancel your order? No problem, just reach out to us as soon as possible but please note that cancellations can only be processed if your order hasn’t shipped yet.

If your order has not yet shipped, you must cancel within 24 hours of submitting your order in order to receive a refund to your original payment method. If more than 24 hours has passed since submitting your order, may still cancel but a small handling fee will be deducted from your refund and your refund will be processed as a store credit instead.